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Member Experience & Sales Manager — South

Salary:

£40,000 basic + up to £12,000 OTE (£52,000 total)

Location:

Hybrid

Contract type:

Permanent

Department:

Membership and Sector Development

Closing Date:

12/06/2026 12:00 am

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Position overview

We’re partnering exclusively with ukactive to appoint a Member Experience & Sales Manager covering Midlands (incl. Derbyshire), South England & Wales. You’ll take full ownership of c.50 accounts in your patch, splitting your time roughly 60% new business / 40% retention.

This is a consultative sell, not a heavy one — ukactive is a membership body, not a vendor, so conversations start warmer. But you’ll still need a hunter mentality, commercial discipline, and the curiosity to build sector knowledge that earns you a seat at the table. Internally, you’ll work hand-in-hand with the Marketing, Events, Research and Partnerships teams to make sure the voice of the member is heard.

Specific tasks and responsibilities

What you’ll own:

  • Member Growth & New Business
  • Identify, develop and close new member opportunities across your patch — with the c.3,000 independent operators in market the biggest growth area.
  • Hit individual and shared revenue targets across membership, upsell and cross-sell.
  • Account Management & Retention
  • Act as the primary contact for c.50 members in your region, owning relationships, renewals and growth conversations end-to-end.
  • Deliver value-led, consultative account management that protects retention across the book.
  • Sector Engagement & Events
  • Lead regional networking events, and represent ukactive at the major industry moments — PerformX, Elevate, FIBO — plus Strategic Partner Group events.
  • Run the retention drumbeat: award entries, networks, webinars, newsletter touchpoints.
  • Insight & Internal Collaboration
  • Maintain an accurate pipeline and forecast in Salesforce, and use member data to inform sales-led decisions.
  • Feed member insight into Research, Digital, EDI and Wellbeing workstreams — and signpost members to the right specialist inside ukactive when needed.

Essential skills

We’re keen to speak with candidates who demonstrate:

  • 3+ years’ sales, business development or commercial experience, with a proven track record of hitting revenue targets.
  • Strong account management credentials — the ability to grow and retain commercial relationships, not just open them.
  • Consultative and customer-first, with the substance to add genuine value in the conversation.
  • Resilient with a hunter mentality — but warm, curious and never heavy-handed.
  • Excellent communication, negotiation and influencing skills, with the credibility to represent ukactive externally.
  • Detail-oriented and accountable, comfortable working with targets, forecasts and CRM data (Salesforce desirable).
  • A genuine passion for health, fitness and wellbeing, and a working knowledge of the UK physical activity sector.

Organisational benefits

Why join ukactive:

  • Join the trade body shaping the future of the UK’s physical activity sector — work that genuinely matters.
  • A newly defined role with the autonomy to own a patch end-to-end and visibility close to the leadership team.
  • Fully remote, with the choice to use the central London office for events and team days, and front-row access to PerformX, Elevate and FIBO.
  • A consultative, value-led environment — you’ll be backed to do sales properly, not pushed to sell hard.
  • Strong benefits: 5% matched pension, free gym membership, Private Health Care, 25 days holiday plus birthday and bank holidays.

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