Salary:
£40,000 basic + up to £12,000 OTE (£52,000 total)
Location:
Field based
Contract type:
Permanent
Department:
Membership and Sector Development
Closing Date:
12/06/2026 12:00 am
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We’re partnering exclusively with ukactive to appoint a Member Experience & Sales Manager covering Yorkshire and above, Scotland & Northern Ireland. You’ll take full ownership of c.50 accounts in your patch, splitting your time roughly 60% new business / 40% retention.
This is a consultative sell, not a heavy one — ukactive is a membership body, not a vendor, so conversations start warmer. But you’ll still need a hunter mentality, commercial discipline, and the curiosity to build sector knowledge that earns you a seat at the table. Internally, you’ll work hand-in-hand with the Marketing, Events, Research and Partnerships teams to make sure the voice of the member is heard.
What You’ll Own
Member Growth & New Business
Identify, develop and close new member opportunities across your patch — with the c.3,000 independent operators in market the biggest growth area.
Hit individual and shared revenue targets across membership, upsell and cross-sell.
Account Management & Retention
Act as the primary contact for c.50 members in your region, owning relationships, renewals and growth conversations end-to-end.
Deliver value-led, consultative account management that protects retention across the book.
Sector Engagement & Events
Lead regional networking events, and represent ukactive at the major industry moments — PerformX, Elevate, FIBO — plus Strategic Partner Group events.
Run the retention drumbeat: award entries, networks, webinars, newsletter touchpoints.
Insight & Internal Collaboration
Maintain an accurate pipeline and forecast in Salesforce, and use member data to inform sales-led decisions.
Feed member insight into Research, Digital, EDI and Wellbeing workstreams — and signpost members to the right specialist inside ukactive when needed.
We’re keen to speak with candidates who demonstrate:
3+ years’ sales, business development or commercial experience, with a proven track record of hitting revenue targets.
Strong account management credentials — the ability to grow and retain commercial relationships, not just open them.
Consultative and customer-first, with the substance to add genuine value in the conversation.
Resilient with a hunter mentality — but warm, curious and never heavy-handed.
Excellent communication, negotiation and influencing skills, with the credibility to represent ukactive externally.
Detail-oriented and accountable, comfortable working with targets, forecasts and CRM data (Salesforce desirable).
A genuine passion for health, fitness and wellbeing, and a working knowledge of the UK physical activity sector.
Why Join ukactive
Join a progressive organisation and help shape the future of the UK’s physical activity sector — work that genuinely matters.
A newly defined role with the autonomy to own a patch end-to-end and visibility close to the leadership team.
Fully remote, with the choice to use the central London office for events and team days, and front-row access to PerformX, Elevate and FIBO.
A consultative, value-led environment — you’ll be backed to do sales properly, not pushed to sell hard.
Strong benefits: 5% matched pension, free gym membership, Private Health Care, 25 days holiday plus birthday and bank holidays.
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