Driving up standards

Quality and customer welfare

ukactive Risk and Standards – ‘making facilities safer and open to all in today’s world’
ukactive is here to protect, inform, and advise our members. Through our ongoing management of the Sector Risk Register, we continue to work in the background on the key issues affecting our members – varying from operational, to societal and everything in between.

Here, you can find supporting documents that have been developed, as well as information on those being developed. If you would like to provide feedback or raise an issue for the register, please contact a member of the ukactive Member Experience team at: membership@ukactive.org.uk

Health Commitment Statement

The Health Commitment Statement sets the standards that health and fitness centres and facility users can reasonably expect from each other, concerning the health of the user.

The HCS is the evolution of the PAR-Q and was developed by ukactive operator members, medico-legal professionals and health providers to support the evolving requirements of users and operators.

The HCS has been designed for users in a gym environment and with all operators in mind, allowing flexibility with its usage.

European Standards

ukactive also sit on various British and European committees to make sure that our members are at the fore-front of all new legislative changes, as well as being involved in the development of them.

For more information on ukactive standards, including information notes and useful links, please contact ukactive’s Quality and Standards team.

The Active Standard

The Active Standard (also known as TAS) is a quality mark for the physical activity sector, developed by ukactive and its partners. The Active Standard is here to help you instil consumer confidence in the safety and inclusivity of your fitness and leisure facilities. To find out more click here.

Children and Young People In Facilities

ukactive have developed Guidance for operators when considering children’s and young people’s activities in facilities for our members to use as a basis to create their own policy

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Scotland Deposit Return Scheme

Scotland’s Deposit Return Scheme (DRS) will be introduced on 16th August 2023 and delivery of the scheme, as well as the pre-launch publicity campaigns, will be led by the Scheme Administrator, Circularity Scotland Ltd (CSL). This document will help you get ready with some of the key aspects which you need to start considering.

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UK Swimming Pool Operator Guidance for Automated Monitoring and Detection systems in public lifeguarded swimming pools

This guidance has been prepared for and intended for consideration by UK Swimming Pool Operators of public lifeguarded swimming pools that have or are considering installing automated monitoring and detection system – please follow this link to download the guidance

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Gym Theft Prevention

ukactive have worked closely with the National Business Crime Centre (NBCC), which represents UK Police forces, to create guidance on the prevention of thefts in facilities, Health & Fitness Clubs – Crime Prevention Series

Monkeypox

Due to a recent increase of Monkeypox cases, we have created this guidance note to bring some relevant information together.

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Chemical Checks

Due to some recent inadvertent chemical mixes in facilities, we have created this guidance note to clarify the legal responsibility and guidance if you work with chemicals.

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EHRC Guidance for providers of single-sex services and spaces

Following the recent release of the Equality and Human Rights Commission (EHRC) guidance on ‘Separate and single-sex service providers: a guide on the Equality Act sex and gender reassignment provisions’, ukactive wanted to share some further guidance.

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Harassment and Personal Safety Policy

We want all facilities to provide a safe and welcoming environment for everyone wishing to access them. Any form of harassment towards people is totally unacceptable and we expect all operators to take a zero-tolerance approach to all types of harassment of both customers and staff. As such, we have developed a template policy for ukactive members to use as a basis to create or update their own policy on Personal Safety and Harassment. Please click here for further details

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Transgender Guidance

ukactive has worked in partnership with a number of stakeholders, including CIMSPA and Sport England, to produce guidance for frontline staff to assist with the use of facilities by trans people. The overall aim of the guidance is to encourage everyone to say ‘yes, you’re welcome,’ and to ensure everyone has a positive experience when accessing facilities. Please see here for further information.

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